Refund policy

Return & Refund Policy

At Urban Thread, we value our customers and strive to ensure you are happy with your purchase. If for any reason you are not satisfied, we’re here to help with a simple return and refund process.

Eligibility for Returns

We accept returns under the following conditions:

  1. Timeframe: Items must be returned within 30 days from the date of purchase.
  2. Condition: The item must be unused, unworn, unwashed, and in its original packaging with all tags attached.
  3. Exceptions: Certain items, such as intimates, swimwear, clearance items, and gift cards, are non-returnable unless defective.

How to Return an Item

  1. In-Store Returns: Bring your item and proof of purchase to any Urban Thread store location for a hassle-free return.
  2. Online Returns:
    • Log in to your account on our website and navigate to the "Returns" section.
    • Follow the instructions to generate a return label.
    • Pack the item securely and attach the return label to the package.
    • Drop off your return package at the designated courier service.

Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7–10 business days.
  • Shipping fees are non-refundable unless the item was damaged or defective upon arrival.

Exchanges

We offer exchanges for items of the same value or higher (subject to availability). Please initiate the exchange process through our website or visit a store.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the order. We will replace the item or issue a full refund, including shipping charges.

Non-Refundable Items

  • Gift cards
  • Final sale/clearance items
  • Intimate or personal hygiene products

Contact Us

For any questions or concerns about your return or refund, contact us at: